Chorus.ai is a Conversation Intelligence Platform that offers real-time recording, transcription, and analysis of business conversations to help sales representatives achieve their sales targets. Unlike other platforms, Chorus.ai focuses on deals, enabling you to analyze conversations and coach reps around pipeline, forecast, and revenue.
Chorus.ai seamlessly integrates with online meetings, recording conversations and screen shares. Its advanced technology can identify multiple speakers in a single room for accurate attribution. You can obtain high-accuracy transcripts immediately after your call ends and use them for email follow-ups and CRM updates.
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What is Chorus.ai and what features does it offer for teams
Chorus.ai is a call and demo recording software designed for customer-facing teams. With Chorus, you can track keywords, access analytics, and transcribe calls directly into Salesforce and Outreach. This powerful tool is ideal for onboarding new team members, providing ongoing training and development for existing employees, and even allowing non-sales team members to gain valuable insights from sales calls.
Chorus.ai is effortless and swift to install, offering immediate insights. It is built for fast integration and can be easily implemented with minimal incubation or induction time, regardless of the different components used by different sales and marketing teams.
Chorus.ai has an extensive list of features, including:
Auto call recording features
- File transfer, archiving, and instant retrieval
- Call sharing and transcription
- Distributed, event-triggered, on-demand, or scheduled auto call recording
- Screen activity recording
- Video auto call recording
- Recording bookmarking
- Inside Sales Features
Auto-dialing
- Call list management
- Campaign management
- Data management
- Lead capture, distribution, and scoring
- Performance management
- Comprehensive dashboard
- Sales Coaching Features
Onboarding and assessments
- Audio/video conferencing
- Built-in course authoring
- Gamification learning plans
- Goal setting/tracking
- Performance metrics
- Sales Enablement Features
Collaboration
- Contact management
- Content and document management
- Goals/quota management
- Lead and meeting management
- Proposal and presentation management
- Territory management
- Training and performance management
Zoom calls with Chorus.ai
With Chorus.ai, you can record the call in Zoom. You can download the Chorus App for Zoom. This app lets you add Chorus to a live call, record the meeting, and take notes without leaving Zoom. However, you must verbally obtain consent from your customer to record before doing so, as per local privacy laws. If the customer does not consent, recording the meeting is prohibited.
To troubleshoot the Chorus App for Zoom, follow these steps:
- Open Zoom SSO via Okta
- Click on Settings, then Zoom Apps
- Ensure “Zoom Apps Quick Launch Button” is turned on
- Open a Zoom meeting on your desktop app. You should now be able to see Chorus App and utilize the tool.
Understanding the “Livestreamed” notification in your meeting
The “Live on Zoom with Chorus.ai” banner displayed during your meeting is managed and set by Zoom, which means that neither GitLab nor Chorus can modify the text.
This notification indicates that Chorus.ai is actively recording your meeting and will save it within the Chorus.ai platform for up to 90 days, as per GitLab’s Chorus.ai data retention policy.
To halt the recording of your meeting at any time, select the dropdown next to “Live on Zoom with Chorus.ai” and pick “Stop Live Stream”. Then, click the square stop icon to finish the recording.
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Chorus.ai is a game-changer for sales teams
Chorus.ai provides an array of features that streamline sales calls, such as recording and playback options, enabling sales teams to improve their delivery and better articulate their value propositions. The platform allows direct feedback from clients and customers to be relayed to the team, ensuring limited information loss and increased alignment.
This has a significant impact on workforce and project management, task assignment, and overall enterprise productivity for sales teams. One of the most significant benefits is the ability to directly relay customer responses to product developers, without losing essential information in translation.
While some users have noted that Chorus.ai’s UX needs improvement and that it struggles with accurately transcribing multilingual conversations with accents, the platform continues to provide timely updates, adding capabilities and addressing bugs.
In summary, Chorus.ai is a game-changer for sales teams, improving efficiencies and effectiveness while providing essential insights for better sales performance.
Chorus.ai security and privacy controls for recorded calls retention
Chorus.ai has a data retention policy for recorded calls, which as of September 27, 2022, is set at 365 days. Any action that may go against this policy, such as retaining recordings beyond the specified period, downloading recordings, or preserving snippets of recordings in LevelUp indefinitely, requires approval from GitLab’s Legal team.
If you have unique circumstances that require you to keep a recording past 365 days, you can submit a Legal Issue – Chorus_Approval template and follow the instructions. To ensure that your requests are considered, you must submit them no later than 15 days before the end of the retention window. Snippets saved on playlists will be preserved, but those saved on the call will be deleted according to the retention policy.
It is best practice to require a password or set a link to expire every time you share a Chorus link. Additionally, mark any issue that includes Chorus recordings or customer information as Confidential. For more information, please refer to this issue and Chorus Compliance Resources.
Future. ZoomInfo acquires Chorus.ai
ZoomInfo, a provider of go-to-market data, software, and intelligence, has recently announced its acquisition of Chorus.ai, a conversation intelligence innovator. This move is expected to unlock a new level of actionable insights into the ZoomInfo intelligence layer, enhancing workflows and engagement based on the customer’s voice. The acquisition will expand ZoomInfo’s total market to $70 billion and is expected to bring positive adjusted operating income within the next year.
Chorus.ai has built a reputation in the analytics environment for its use of AI and machine learning to capture and analyze customer calls, emails, and meetings, discovering new insights into clients.
The partnership between the two brands will provide customers with the tools they need to make intelligent decisions throughout the sales funnel. Combining Chorus’s largest Conversation Intelligence patent collection with ZoomInfo’s historic top-of-the-funnel strength will allow companies to identify and access recommendations for key contacts in the buying decision journey. Chorus.ai will recognize meeting invitees and listen for sentiment, while ZoomInfo enriches the profile of each attendee in a meeting with in-depth company intelligence.
Chorus.ai’s advanced algorithms and technology allow it to transcribe and understand conversations up to three times faster than alternatives, making it a market-leader in conversation intelligence. The company has received numerous accolades for its technology and software.
